Went there about a week ago and I agree...the rudest, front office staff I have ever experienced.Unpleasant and act as though they smell something bad. They put WANTED style pictures of a bloke on the wall saying aggression wont be tolerated here (sic). Yikes. Dont bother contacting me, the Manager ( says she is the owner?);controls them all. I would move except I have a great Dr.
Worst customer service experience in a medical centre,I went today sat 6/oct/2018 at 11:45 ,it was already close,I knock the door ,the receptionist open the door and told me the doctor already left&close the door in my face.Very rude sad experience in Coffs Harbour:(.
My partner saw Dr Duguid recently and was very impressed with the service provided. Reception staff were friendly and helpful.
Rudest unwelcoming sour receptionists. Such a shame when every doctor in this practise is wonderful. But the women behind the reception desk are awful. They greet you in an unfriendly manner every time. No smile no how are you how can I help you they may as well say what do you want. Just reading all the other comments made me realise it wasnt just me. They are rude get them off your reception and it would be a much nicer practise.
Can't agree more with the other reviews regarding the receptionists. Very off hand and lacking in warmth. I often am amazed at the abruptness. People visiting are ill and feeling vulnerable and the last thing you need is to feel as if you are an inconvenience. I'm just glad they have online bookings! The receptionist that works on Saturdays is wonderful as are the doctors.
Plaza Medical Centre is an Australian Hospital based in Coffs Harbour, New South Wales. Plaza Medical Centre is located at Park Beach Plaza, 60/253 Pacific Hwy, Coffs Harbour NSW 2450, Australia.
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